• Immediately following a workplace injury, the Injured Worker should notify their Supervisor of the incident.

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• The Supervisor and Injured Worker should immediately call the Triage Hotline which will connect them directly with a Registered Nurse.

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• The Nurse will gather details from the Injured Worker regarding the injury to provide appropriate medical triage according to established protocols. This may include instructions for self-care / first-aid (per protocols), a referral to a preferred provider clinic, or a referral to the Emergency Room. 

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In the event of life or limb threatening injuries, please call 911 or go directly to the nearest Emergency Room. Do not call the Triage Hotline. 

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A FEW TRIAGE STATISTICS

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Triage Nationwide Statistics

• 75% of ER Visits and Urgent Care Visits - Not Necessary

• 70% of Employers Today Are Offering Telehealth Programs

In a 3- year history of using Triage in our 3 Pilot Companies

• Presently serving 390 companies

• Results Were Phenomenal 

• Non-Profit Program Increased Dividends from $2 million to $4 million

The Financial Numbers

• 63% Of Triage Calls Result in Self Care

• 5% of Those Calls Go to the Doctor Within 48 Hours

• Net 58% Triage Calls Result in No Outside Medical Treatment

• Significant Direct and Indirect Savings

• Average Medical Only Claim Cost is $2,200

• Assume 1,000 Triage Calls 

• 580 Calls Require No Outside Medical Treatment

• 580 X $2,200 = $1,276,000 Savings

• 1 Out of Every 2 Triage Calls Results In No Outside Medical Treatment

• Employer Saves $2,200 In Claims Costs Each Time

• Reduced Claims Cost = Reduced Premium

• Reduced Claims Cost = Lower EMR