“I work with Med-West. We’re a diagnostic provider network and I’ve been working with MRM for MANY years and they are extremely helpful and always prompt about returning my phone calls and answering any questions. They always have a wonderful attitude when you talk with them and are very upbeat and helpful. I appreciate working with MRM and I wish I had a whole lot more people like that to work with but that’s the business! Thanks to MRM and Tina for all your help.”

“Good afternoon. My name is Margo Moore and I am with Tuscaloosa Surgical Center in Tuscaloosa, Alabama. I was writing about a patient who is coming into our office. The adjuster that I was calling to get in touch with at MRM was evidently not available and I left a message and she called me back within four minutes. She had the most upbeat recording on her answering machine and I couldn’t help but be upbeat myself. And then she called back and I told her it was just a pleasure to talk to someone who was so happy and bubbly and it was a good thing that you all had her working for you, because otherwise I’d have her working for us! She just laughed and said she was available for anything we needed y’all to do for us. I’m just very pleased with the kind of reaction I got and the lack of time I had to wait on a return call. I’m just so pleased! I hope I get her again the next time we have to deal with MRM.”

“My name is Debra Smith and I’m writing about a claim for my husband, Willie Smith. I talked to MRM and I was very pleased with the information that they gave me. I left a message and they called me right back and gave me the information that I needed. They also gave me additional information which is going to help me in filing a claim in the future. I was very satisfied with the way they handled my questions and also the information that I gathered. If I need additional information in the future, I feel comfortable enough to call them back. Thank You MRM for all you do for us.”

“I have been working with Linda Clark and they have been very helpful. We have been working on a patient, getting a hospital bill faxed to my attention so we can get the bill paid. MRM has been very prompt in returning my phone calls and helping me with all the questions that I had.”