VIDEO MYSTERY SHOPPING

Millennium Risk Managers is a diverse company that has specialized, for a decade, in the Third Party Administration of Workers Compensation Claims of self insured employers and self insured group pools. Clients include government, government entities, health, manufacturing, retail and service industries. Being a leader in this industry, MRM has enhanced the loss control managers’ performance of his/her job.

While assisting these companies, MRM has developed several programs and divisions, including the TSCM division. Within this division is VIDEO MYSTERY SHOPPING, as well as individual sweeps, surveillance equipment, rental equipment, sales and monitoring. MRM has been noted as the only company in Alabama to have many of these services as well as up to date technology to perform these services.

MRM has it all, whether it is for your business or home - we have a service that is individualized for you! Thank you for taking the time to let us discuss our services with you.

 BENEFITS OF VIDEO MYSTERY SHOPPING

·       You will be able to check to see if your corporate training program is being appropriately implemented and utilized by employees.

·        Employers will be able to decide how effective and valuable their training programs are while at the same time discovering where there is need for improvement.

·        You will have a point to start employee consultation and be able to follow up on any needed training.

·       You will be able to use videos in sales meetings for training

·        Employers are given tools which can readily be integrated with their employee rewards or incentive programs

·       The employee can evaluate their own performance more effectively

·       Video Recordings are objective in nature thus revealing the actual performance of a sales skill by an employee, thus stopping any tendency for awarding good scores which may have been based on subjective qualities such as friendliness only.

Once MRM is contacted by the employer a packet of material will be sent, which will include terms of agreement - the actual contract between MRM and the employer, and the employee consent and acknowledgement form that is signed by all employees. The employer will then with the mystery shopper to discuss the names of employees to be evaluated, job description, list of contact personnel, hours of operation, etc.

MRM will then send the employer confirmation letter of time, date and details to be included during the shop.

The shopper will then enter the establishment at the agreed upon date and time wearing a body cam and/or audio equipment, according to the employer's preference. The finished product CD/DVD will be presented to the employer.

Mystery shopping has progressed to a new level- VIDEO MYSTERY SHOPPING.

Video Mystery Shopping uses a real person to interact with your employees and presents you with a way' to view the interaction without you having to be present.

This also allows you to evaluate, for yourself, how your training plans and policies are being implemented. It allows you to give feedback to your staff and management and will allow employees to view the material while you both evaluate the interaction.

Companies utilizing Video Mystery Shopping have and will continue to benefit from its valuable services. Industries that can benefit from these type services include, but are not limited to:

·       Automobile Dealerships and Specialty Services.

·        Banks

·        Casinos

·        Golf Courses

·        Health Care

·        Hospitality

·        Restaurants

·        Retail

Video Mystery Shopping is a great tool for employers and employees alike to get the "True Picture"

Contact Us

Millennium Risk Managers

Tom Roper

Email: trope@mrm-llc.com

Espionage Detection Services

PO Box 26159

Birmingham , AL   35260

Phone: 205-824-0210, 1-888-736-0210 Fax: 205-824-0240

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