TESTIMONIALS

This is Charles Hough with the Alabama Self Insurance Guaranty Association and I have been doing business with Millennium going on now 8 years. I have found them to be prompt to respond to whatever needs that I have.  I deal with Myriam Asencio and with all of my claims she’s very money conscious as far as watching my dollars that she spends.  She calls me back – same day call back and we do a lot by email.  So I am very pleased and I have no complaints. 

This is Winston Jenkins.  I’m the Mayor of Henegar, Alabama.  I was transferred by Miss Tina Hicks.  The City is very satisfied with the service that Millennium has given on our claims.  We’ve got quality service from you folks and we just appreciate it very much.

My name is Peggy Howell and I’m calling from the City of Evergreen.  Gail Owens is my case worker on one of our claims.  We’ve had major problems with a particular case for a long time. The claimant has several injuries and has had to have surgeries and Gail has always been very nice and very efficient. She’s helped us with his rehabilitation and trying to get him back to work.  We appreciate what she’s done and the continued service and support of your company.  Thank you.

My name’s Richard Crum, and I’m a partner with the law firm of Shealy, Crum and Pike in Dothan, Alabama. I have been working with Millennium Risk since the company was created and working with Matt Graham since that time as well.  I can say that in the course of my practice, I am an attorney that defends Workman’s Comp cases, about 75% of my practice deals with that.  I work with just about all of the Workman’s Comp insurers or Third Party Administrators in the State of Alabama. I’ve worked for Travelers, AIG, Gallagher Bassett, what used to be SIGNA…essentially at some time or another, I’ve worked with all of them.  I can say that, in my opinion, Millennium Risk Managers is as well run an organization that exists in the State of Alabama for administering Workman’s Compensation claims and that Matt Graham in particular is THE best administrator of Workman’s Comp files with which I’ve had the pleasure to deal.   He knows his files better than any adjustor or similarly situated person that I have contact with. He is concerned. He is diligently working to make sure they are handled appropriately.  He cares. He works hard and he gets results and stays on top of his files.  If I had a Workman’s Comp claim that needed administering, there’s no question that I would want Matt Graham doing it.  My personal knowledge is that he does a better job than anyone else does with whom I work in the state of Alabama in administrating files.  I would also say that the adjustors with whom I work at Millennium Risk are just as positive and hard working and stay on top of things that need to get done and recognize the serious issues that do arise. 

Hi, this is Carrie with Richard Crum’s office in Dothan, Alabama.  I am Mr. Crum’s legal assistant and I just wanted to call and give a testimonial as to Matt Graham. I have been working with Mr. Crum and in the Worker’s Comp field for close to ten years and I have to say we’ve worked with many different companies and many different adjustors individually, and Matt Graham is by far the top person we’ve ever worked with.  He knows anything about any case.  Any time I need to call, he is very prompt in responding when trying to work to schedule stuff.  I just want to say again that Matt Graham is the best.

This is Steadman Shealy.  I am an attorney in Dothan, Alabama with Shealy, Crum and Pike.  I’ve been working with Millennium and with the Municipal Worker’s Comp group for many years.  I represent people all over the country.  This company is by far the best, and Matt Graham is just great to deal with…a pleasure, always on top of his files and accessible.  I have to say, really, that you are my best client and I enjoy working with you better than most people I represent.  I’m just real thankful and honored to have the privilege to be one of your lawyers and just wanted to let you know that.  You’re a great group to work with and it’s a great pleasure to be able to represent the insureds in the Municipal Worker’s Comp Fund.

This is Linda Durham.  I’m calling from Therapy South in Talladega. The person who transferred me to this line is Tina Hicks.  I had called Tina this morning regarding two outstanding claims that we had not received payment on. She looked it up and didn’t have the claims. I had faxed them to her several months ago.  We found out that we faxed them to a wrong fax number.  She was helpful in taking the information and asking us to refax, which we will today. She has been very helpful to us.

My name is Gretchen Barton.  I’m with Fairhope Physical Therapy.  Linda Clark transferred me and I just wanted to let you know that we had a situation where we had over nineteen visits that needed to get paid by you guys and it had not been pre-certified because the patient had never indicated that it was worker’s comp.  Linda handled this efficiently and very quickly and I was very pleased with her professionalism as well as her pleasant attitude and I usually get very good service from Millennium Risk.

This is Kelly Trawick with the City of Eufaula. I was transferred by Judy Hiestand.  I have worked with Judy on several occasions and we’ve got one very difficult situation going on right now and she’s been nothing but helpful and very responsive.  We have a really good work relationship and I really appreciate it.

This is Sheila with the Utilities Board in Muscle Shoals.  Linda transferred me to this line and I was just going to let you know that we are really satisfied with the service that we have with you and the way that she has handled claims that we’ve had.  She’s been able to answer questions that we’ve had and taken care of everything that we’ve needed taking care of.  She’s done a great job and we appreciate you very much.

This is Sandy with Alabama Spine and Joint Center.  We have been in association with Millennium for quite a few years and have received excellent service.  Ms. Bette Lowery transferred me and she is great.  We’ve never had any problems with our workers comp issues and everything has always been handled and resolved in a professional manner. 

Hello, this Wanda with the Town of Notasulga.  I spoke with Linda earlier in reference to a claim that we had filed.  She was very helpful to me in filing out the form correctly and just very, very helpful.  She enlightened me to a lot of things that we can do better next time.  I do appreciate her taking the time to go over everything with us. I know she’s busy.

This is Tammy Harris with Southern Bone and Joint, Sports Medicine Rehab.  Tina Hicks transferred me.  I’ve always had good service from Millennium.  You are all real prompt in calling me back and giving the approvals.

This is Linda at the Orthopedic Group, Dr. Friedman’s office.  Linda transferred me. I have talked to her several times on different clients and she has been more than helpful with everything that we need.

Ms. Lowery transferred me over to this line.  She has been a great asset in helping me out.  I really appreciate it as it’s been ongoing for over a year.  Y’all have been a great help and I really appreciate it.

This is Diane Pyle.  I’m a case manager with Genex in Birmingham, Alabama.  I was transferred to you by Tina Hicks.  I’ve enjoyed working with Tina and I hope I continue to do so. She’s always very prompt in returning my calls and she’s always very helpful.

My name is Tempe Slayton, and I’m calling for my husband Terry Slaton.  He is employed with Mitchell Grocery.  I’d like to comment on Myriam who works down there.  She has been very patient and a blessing to us.  If I have a problem with Terry with his checks or anything, she’s very compassionate and tells the truth and I really admire her for being so good and taking the time for us no matter what the situation might be.  I’d like to just honor her and give her rose today and let y’all know that y’all are really doing a great job down there in helping in this matter with my husband and myself.  It’s been really difficult for all of us, but like I say, I really appreciate y’all for what y’all have done and especially Myriam for her time.

This is Joyce Abbot with the City of Alexander City.  I’ve just spoken with Judy on a claim I’m working and I just wanted to let you know that I’m very pleased with the service she’s given me and she’s helped me with all the questions that I had.  Everyone I’ve ever talked to there is always helpful, but she was especially helpful today.

My name is Shondra Toliver.  I work for Standard Furniture Company in Bay Minette.  I was sent to this line by Judy Hiestand.  Judy and Sandra Stone are usually the ones I deal with.  No question is too small or too big.  They try to help me.  If I send them an email they always get back with me promptly.  I’m new with the company and they have really taken time to help me and to answer any questions that I have.  They are never too busy to answer my questions or to take the time to find out answers for me.  They are never too busy to help me get in touch with the right people.  I’m really thankful and grateful for both of them.

Hi.  My name is Terace Avant and I work for Mr. Frank Buck and I just wanted to let you know that Myriam Asencio does a really great job.  I really enjoy working with her on the phone.  She’s very helpful and very professional and courteous.  Just a really nice lady. I appreciate everything she does very much.

Good morning.  My name is Debra Spivey. I’m the Human Resource office for the City of Andalusia. I just wanted to leave a message about how well we like the service from Millennium Risk.  Judy is the lady who transferred me to this extension.  I spoke to her this morning concerning one of our employees and an accident he had and she was very helpful.  Also Tina Hicks and Bette Lowery…anytime I’ve ever called they’ve always been quite helpful.  Anything I’ve ever needed, they’ve always been very prompt about it.  I’m just well pleased with all the services we receive including the loss runs, the workers comp premium…Angela in Carla’s office is very helpful in that area.

Hello, this is Sherry Robinson and I’m with the Town of South Vinemont.  Angela helped me this morning on an audit request. I’m a new clerk here and I was petrified until I spoke with Angela. She was wonderful to ease my worries.  It looks scarier than it really was. She summed things up for me…made it simple.  I just love her to death!  She was a huge help and I want to thank y’all and thank her for being patient with me.  I definitely will be calling if I have any more questions.  Thank you again!

This is Debra Norris with the City of Daphne.  I do appreciate the service I’ve gotten, especially through Judy Hiestand.  She’s been very good to keep me informed about all of the whole process.  The nurse who was scheduled for my case was also very helpful in every way.

This is Carolyn May with the City of Grant.  I just spoke with Angela regarding a First Report of Injury claim. She was very helpful and had a wonderful attitude in answering all of my questions.  Thank you.

Hello. My name is Norah Sherbert and I’m with the City of Sylacauga. I’m calling referencing Linda Clark.  Ms. Clark has helped me for a number of years on various cases, various types of cases.  She’s provided information. She’s provided advice. She has provided many, many explanations regarding Worker’s Comp because I just started doing it a couple of years ago.  Right now we are working on an employee and he is a little bit unusual.  He’s been referred to several different doctors and she has had to coordinate.  She has continued to provide information.  She’s always very pleasant and helpful.

Hi, my name is Lisa Joiner.  I work with the Town of Beatrice Water System.  I wanted to be sure to let you know that I just spoke with Angela who has been wonderful in helping me with my problem and answering any questions or concerns I had regarding my billing.  She has been so pleasant and it’s such a nice experience dealing with someone this early in the morning regarding a negative problem and she’s turned into something most positive. I think my day will go much better.  Thank all of you for your hard work. I appreciate your time, your effort and certainly your pleasant attitude.

Hi. This is Bridgett Henderson and I’m with the City of Alabaster.  I am calling about Linda Clark.  I’d just like to say that Linda is a very courteous representative.  She’s always polite and she always returns my calls.  Whenever I’ve left her a voice mail she returns my call within the same day and I really appreciate it!

This is Janet Ryan. I’m a nurse case manager at Comp One and I thoroughly enjoy working with the adjusters at Millennium Risk Mangers.  Ms. Asencio in particular keeps me up to date, on track, through email or telephone. She communicates so appropriately, so professionally, and she just keeps me informed of what is going on and what her concerns are and what she requests.  We have a great communication effort with the adjusters at Millennium and always do appreciate their professional demeanor.  Everything’s just absolutely with the service received from the adjusters there, especially Ms. Asencio.

This is Janet Ryan with Comp One again.  I forgot to say I thoroughly enjoy working with Gail Owens too.  I feel so comfortable and relaxed and feel like we develop a good working plan with any of the cases I’ve worked with Millennium on.

My name is Natasha Faircloth.  I’m with Cogburn Health and Rehabilitation here in Mobile, Alabama.  I use Danna Orton with Millennium Risk and anytime I have a problem she’s always there to help.  Thank you!

Good morning.  This is Melissa from the City of Vestavia Hills and I was speaking with Linda as an adjuster for one of our claims and she was just very helpful with answering my questions.  She was very patient with me because I do have questions and I appreciate her help!

Hi, this is Michelle Foster with the City of Haleyville.  I just got off the phone with Linda and just want to let you know that Linda has helped me out tremendously and she always does.  I have talked to her many times on many different occasions and enjoyed the conversations with her and she’s always helped me out in trying to get our employees back to work in a speedy time. I recommend anybody to talk to Linda.  I thank you for your business there and what y’all do to help the City of Haleyville out.

Bryan Seibt.  City of Fairhope.  Judy Hiestand was a big help again.  Called me right back after she talked to the doctors office to let me know when a surgery was scheduled for an individual. She’s doing a fine job.  Thank you.

My name is Pat Wambles. I’m with the Town of Level Plains.  I just spoke with Cheryl Tarver and I want to tell you how courteous and kind and helpful she was in checking a claim for me to see that it is being taken care of.  I have always had good service…the Town has…from any of the representatives with Millennium Risk and we greatly appreciate your help.

This is Pam Ingram with Roanoke Utilities. I mainly deal with Judy Hiestand with your company. She has always helped me to take care of my claims and worked with me in treating the injuries here.  I really appreciate that.

My name is Mary Paluzzi and I am the City Manger with the city of Aliceville and I would like to give a personal testimony to the service we have received from Linda Clark.  We have had a very trying year, with one employee having repeated medical problems over about the last three years and a wreck with our garbage truck where we had three employees injured, one that has repeatedly requested medical attention.  And Linda Clark has been wonderful.  She has given us good, sound advice on what to do.  She has been reasonable with trying to help us control the situation and she’s been a wonderful place to vent.  We are very happy with the service we receive from Millennium Risk, and in particular, Linda Clark.  Thanks to Matt too!  He has saved me from lawsuits I’m sure!

This is Anita Comer with the City of Opelika.  I work with Linda Clark and she is a very nice person to work with. She never gave me any problems, always was available for me when I called, always called me back if I  had to leave a message, always worked fast on any type of questions or answers when I needed it.  It has been a privilege working with Ms. Linda and with Millennium Risk Mangers.  I look forward to continuing to work with Ms. Linda in the future.  In my book she is a Number 1 person to work with. The service has been great.  Thank you!

Yes, this is Wanda Peiden with Infirmity West Hospital in Mobile, Alabama. I had called and spoke to Bette Lowery the adjuster for someone who is coming in as an inpatient for knee surgery on the sixth of February.  I was very pleased with her service. She gave me all the information I needed. Gave me the telephone number where I could call and get the precertification, so I was very well pleased with her and always have been.  I’ve been doing business with your company for years on workers comp. So she did a fine job like all the  others have. 

My name is Tanya Loony calling from the town of Ragland. Linda Clark has been a huge part in helping me with several workers comp accounts we have.  She’s always been very helpful.  Always sends me paperwork as needed. Just works really closely with me and if there’s something I don’t understand she always is very helpful, pleasant and professional. I couldn’t do a lot of this without her.

Hi this is Bernie with IMC of Mobile. I have been dealing with Millennium Risk for four years. I’ve always seemed to get the utmost respect from anyone I talk to.  Whatever the issue, you go the extra mile to help me out.  Linda Clark is one of the ladies I deal with and she has been most helpful to me. Goes the extra mile and always calls back which I think is really important because there is nothing worse than leaving a message and people ignoring you.  But I have found that 99% of the time with Millennium Risk that the messages that you leave will get returned.

This is Shirley Knight with the Mobile Housing Board.  This is a testimony for Matt Graham.  Matt has been so helpful with us in our transition we have made here at the Housing Board concerning our workers’ compensation injuries.  I have direct contact with him when I think a claim has not been filed properly or if I’m skeptical about the nature of the injuries.  HE’s worked with us and successfully saved the agency money. Always agreeable. Responds to emails and telephone calls.  Don’t get rid of him!   He’s been a big asset to the Mobile Housing Board.  I love working with him!

Hi this is Sherril Thomas. I am calling with the City of Midfield. I’ve just got through consulting with Linda and I was very pleased and happy with her service. She was very polite and also informative and helpful.

This is Tricia Wilkerson with East Alabama Medical Center in Opelika.  I spoke with Judy and she was very cordial and gave me all the information that I needed and the operator there is ALWAYS cordial when I call so I have no problems and don’t mind calling for any information! I appreciate doing business with Millennium Risk.

My name is Gail Whatley and I’m with the town of Blountsville. Your service is really good and I’ve really appreciated it any time I’ve called.  Cheryl Tarver has been one of my adjusters and she’s been very helpful.

Hey my name is Frankie Daugette and I’m with Altoona Health and Rehab. My worker is Danna Orton and I’ve had great service from MRM and had no problems.  You’ve always been nice and done the claims real fast and I’ve had no problems. 

Yes. My service this morning was wonderful.  Tina really helped me good. I was really satisfied. And she helped me get this set up.  I appreciate your help so much.  That’s what it takes to make the world go round…teamwork.  Have a great day.

This is Debbie Kuykendall with the City of Hueytown and I am very pleased with Linda Clark.  Every time I have a problem or anything I call her and she seems to handle it right away.  I’m very pleased with the service I get from her.

Hi. My name is Bob Newman.  It’s probably listed as Robert. I work for the City of Pelham.  Cheryl Tarver has been the one that has been so good at helping me and I can’t say enough good things about her.  She’s been there for me any time I’ve needed her.  Believe me these doctors have made mistakes and she’s had to go to bat for me and explain to them who to bill and she’s just done a bang up job. You should be proud to have her as an employee.  I appreciate all your good work.

Hi. This is Bryan Seibt.  Cheryl Tarver is a good help on a case we are working on that’s a little complicated.  Thank you.

Hi I’m Donna Pate with MedWest and we’re a diagnostic provider network. I work with a lot of the adjusters there at Millennium.  The one who referred me to this line is Myriam Asencio.  I worked with her quite a bit.  She’s extremely helpful, always informational, very courteous on the phone. Just always available. That’s what’s so wonderful about it.  I just love the fact that she’s available any time I call and she will promptly return any phone calls and she always has an answer for me.  I’ve worked with the other adjusters there too, and everyone I’ve worked with has been phenomenal.  I appreciate Millennium. Thank you so much!

This is Dennis Davis.  Myriam is the one who transfered me.  I would have to say that I think I’ve had three different people I’ve dealt with since I’ve been involved with MRM and I am very pleased with Myriam.  She’s done an excellent job.  She always gets back with us very quickly.  Response time is very quick. I’d say you all get an A.

This is Gerald for Mobile Area Water and Sewer System.  Bette Lowery has always been very helpful with me with my claims.  I just want to say I appreciate her helping me.  Thank you!

This is Sandra Dartman.  I work with South Haven Health and Rehab.  My case worker is Danna Orton. I wanted to let you know how pleased I have been with her service.  She has been very nice and helpful and made sure that she has taken care of me in this time I’ve been off work.  She also listens because this has been a crisis in this time in my life and I don’t know what I’d do without her.

This is Lisa with the City of Opelika calling in reference to Linda Clark.  We’ve had nothing but excellent service from MRM as a whole and Linda Clark in claims management.  She’s very prompt, very thorough and always makes sure that we understand exactly what the answers to our questions are.

Hi this is Joann with Sports Med in Huntsville, AL.  We’ve been working with Linda Clark on several of our patients and she has always been great to call me back and this is great because we don’t always get called back in a timely manner, but she has always been so quick and excellent to help me.

Hi my name is Melanie Murphy.  I am with Coosa Valley Medical Center.  I just wanted to report that I have been dealing personally with Judy Hiestand in reference to a claim. Each time we’ve spoken she’s been very professional and courteous.

My name is Jason Lewis with the WAVE in Mobile.  Linda Clark has been very helpful with the claims and with calling me back.  And anytime I’ve had a question she’s been very helpful with getting me an answer.  So I’m very pleased with the service and look forward to continuing to deal with you all.

Hi. My name is Lee Weekly.  I am calling from the City Hall of Tuscumbia and I am the Administrative Assistant with Tuscumbia and I spoke with Cheryl Tarver today.  It is always a pleasure.  I can always call her and get her, and if I can’t she always returns my call.  It’s such a great pleasure to work with Cheryl.

Hi this is Pam with the Fairhope Alabama Social Security office  and I just spoke with Linda Clerk who was absolutely one of the best service representatives I’ve ever dealt with and I was so excited about her quick service that I asked her if there was any way I could let somebody know and she suggested that I could let you all know.  And I truly am so impressed with her service and with what you all do. We’re trying to help out a fellow here and this is going to let us help him much sooner.

My name is Mary Ann Capps. I am the secretary with the Homewood Street and Sanitation department.  My husband David Capps used to work here too, but in 1999 he was hurt severely in an on the job accident and hasn’t worked a day since. MRM has been there and helped out through everything that’s happened with David and we have excellent service anytime I’ve called with a question or any time I need to speak to Tina Hicks she’s always there or she’ll always return my call. On a daily basis also, I do Workers Compensation claims for the city of Homewood and I have nothing but nice things to say about all the wonderful employees there.  Tina, Cheryl…they are all just great and help answer my questions or get me whatever forms I need.  They are just really great and I really appreciate what they do.  It’s seldom that one finds a corporate entity such as MRM that really cares about the people they deal with.

This is David Spurgeon with the City of Ozark.  You guys are doing a great job supporting us with the Workers’ Compensation routine.  Cheryl Tarver transferred me over and I would like to mention the fact that she’s a very nice lady and always willing to get things done for me.

My name is Angela Pierce and I work with Tina Hicks.  I’ve been pleased with her. She always returned my calls.  I always appreciate the help and the support I’ve been getting from her.

Tricia Wilkerson – East Al Medical Center.  I talked to Bette Lowery.  She gave me all the information I needed.  She always gives me good information and helps me with any problems or questions I have.  Again, the operator is always SO good and cordial when I call.

Hi this is Gerri Ezell.   Yesterday when I was talking with Cheryl Tarver and I didn’t quite understand what Cheryl was saying.  She’s a wonderful adjuster and always most helpful.  So, today Linda Clark explained and I got it and she transferred me.  She is wonderful too and so are you, Carla.  We’ve always enjoyed working with your company all through the years.

My name is Diane I’m with Lakeshore pharmacy in Dadeville AL. I’ve been dealing with Danna Orton for several years now and I’ve always been most pleased with the work she does for me.  When I have a question she finds the answer very quickly or transfers me to someone who can.

This is Elaine Cohen Muscle Shoals.  Linda Clark.  I appreciate all she has done.  She’s always been very, very helpful.  I’ve dealt with her many years. She always stops whatever she’s doing and helps me. The customer comes first!

This is Sandy Carden with Gulf Shores. Linda Clark is our representative. Linda is very helpful. If I need anything from her all I have to do is pick up the phone and give her a call and she’s right on it. Linda works very diligently with us in trying to get our employees back to work in a timely manner and she’s very helpful to us.  Linda is a very good employee and we are glad to have her as our representative.

Hello, my name is Ginger Hyche and I’m with Cordova Health and Rehab and I just wanted to let y’all know that I’m very pleased with everything that Millennium has done for us.  They’ve always been nothing but nice and helpful and treated us with great respect.  Any problems that we’ve had they’ve always been able to help solve them and I feel like this is a great company to work with on our Workers Comp situations.  Danna Orton is the one who transferred me.

My name is Brad Beasel and Ms. Tarver has been very courteous and helpful through this entire incident.  Thank you very much.

This is Connie Horton with the City of Fultondale.  I just got through talking to Cheryl Tarver.  She is my adjuster on a claim we’re working on.  She’s always super sweet, super professional, returns my calls promptly and helps me in any way that I need her.  Other adjusters there are always so nice, also. I always get prompt answers from Millennium Risk. We enjoy doing business with you all.  Thank you so much!

Hello. I was calling on the behalf of Linda Clark to tell you that she has been wonderful to us and to my family and this is Valerie Campbell.  I appreciate everything that y’all have done for me.

I’m speaking on behalf of my husband Thomas Nix.  I was transferred by Tina and I just wanted you to know that she has worked with my husband very well.   She has handled things in a good, prompt manner.

Good morning this is David Spurgeon with the City of Ozark.  Ms. Angela Waites transferred me over.  I’d like to make a point to say thank you very much for the service from Ms. Carla Thienpont and Angela.  It’s quite a pleasure to work with folks of such professional nature and have them ALWAYS ready to help when you call and ask for help.  Thanks.

Hi. Linda was the fine service representative who assisted me in this matter.  It has to do with a claim that perhaps got lost in the cracks going back to September of 06. It was a former employee at the Town of Dauphin Island.  I got a call from a Medical Service company that wanted to know a claim number and Linda was most efficient and happy to give a call to the company to find out exactly what was needed so this could be paid to the provider. Y’all did an excellent job. Thank you for making it easy for me!  This is John with the Town of Dauphin Island.

Hello, my name is  Scott Shirley. I work with NACCO materials and handling in Sulligent, AL. Myriam Asencio is who transferred me. Myriam is my contact there. She does a wonderful Job. Very prompt…returns phone calls, emails. If there are any questions I have she is highly knowledgeable.  If she doesn’t know something she lets me know upfront but also puts me in touch with someone who does know and gets me going in the correct direction.  LOVE Myriam Asencio. She looks after us and takes care of us.   This is my first year here and she has pulled her weight and some of mine also looking after our interests.  Thank you for keeping her employed!

My name is Jan Boswell and I am a case manger with Directions Management.  Danna Orton transferred me.  It’s always been a pleasure to work with Danna.  She works hard for her claimants to get them what they need and to be fair.  She is great to work with on my end.  I always feel like she’s responsive to MY needs and the questions that I have.  It’s been a joy to work with her and I enjoy working with Millennium Risk.

Hi my name is Sharon Brown and I’m calling from the City of Demopolis.  I want to give kudos to Linda Clark. She has helped me tremendously in the short amount of time that I’ve worked with the City of Demopolis on a number of different things that I sort of caught when I took this position.  But she is very knowledgeable, professional, friendly and courteous - all those things. You are all doing a wonderful job.

This is Carolyn Bryant, HR Manager for Gulf Shores Utilities.  I was transferred by Linda Clark.  I have done business with you guys since you branched off from Hill.  I’m very satisfied.  Everyone is always courteous and businesslike and prompt.  Thank you!

This is Judy Glover with the City of Sumiton and I was transferred by Linda.  I have worked with Linda on several of our workers comp cases and she’s always very courteous, in fact all of the representatives there are always very courteous to me and have helped me in any way that they could. Never have problems with claims. They’ve always been taken care of promptly.  The City enjoys working with Millennium Risk!

This is Deborah Whitley and I am with Anesthesia Services of Birmingham.  I spoke with Judy concerning a date of injury on a patient and she was more than helpful and courteous.  You all have always been real nice. Thank you.

This is Elizabeth Shaw, a plaintiff’s personal injury attorney in Birmingham Alabama, and I had a case for my client Lona Davis.  The adjuster working our case was Myriam Asencio. And I wanted to leave a message to say that it was a pleasure working with Myriam.  She was very professional, very thorough, did an outstanding job.  We came to the reasonable conclusion that I think was beneficial to both her client and mine.  She is very professional.

Hi. I’m Bridget calling from Shelby Baptist medical center. Judy Hiestand transferred me and I would just like to say that her service on the claim that she transferred me about was good. She advised me with what was going on with the claim. 

My name is Renee Bradley and I’m the Personnel Director with the City of Guntersville.  My representative is Linda Clark. She does an excellent job of keeping me informed and communicating with me.  I have NO complaints. I think she does an excellent job and I would always ask for her again and I’d recommend Millennium Risk Managers.

My name is Clayton Kelly and I am the City Clerk with the City of Sheffield. We have our workers compensation insurance through you. I have been dealing with Linda Clark regarding a particular workers comp claim that’s been a very difficult one.  I have been in touch with Linda. She returns calls very timely and has given me the information I’ve requested and been very helpful in trying to work through to a resolution in this particular workers compensation case.  We’re very happy with the service that Millennium Risk has provided.

Hi.  This is Stanley Burdette and Linda was my helper today.  And I wanted to say I was well pleased.  She was so sweet and courteous to me and I just want to say thank you.

Yes, this is Polly Haley with the City of Carbon Hill. I had talked with Judy and she handles our cases very well and we are very pleased with how she handles the workers comp cases. 

This is Tanya with City of Citronelle, and I was just speaking with Judy.  She was very helpful and very informative.  She gave me all the information that I needed and I think your service is a very good one.  Any time I call up there and speak with anyone I always get the help and information I need. And if someone needs to call me back, they always call me back within a reasonable amount of time.

Hello, my name is Jason Lewis with the WAVE Transit System in Mobile.  I was transferred over by Judy Hiestand.  I’ve been very satisfied with her service and everyone else’s.  Everyone is very polite and very prompt with getting back to me and following up with me with all of my claims.  Everything has gone very well.

This is Lee Johnson and currently my case manager is Tina Hicks.  She has been very helpful to me. Everything I have needed has been furnished and prior to her I had Kathy Kiker.  I can say the same for her. Everyone has always gone out of their way to be helpful and I have been very pleased with Millennium’s service.

This is Molly Long with the City of Springville calling regarding Judy Hiestand.  I’ve been working with her on one of our comp claims on one of our policemen.  She has done an excellent job. Her service has been really great.  Everything has been done really quickly, timely and responsibly.  She’s just done an excellent job.  She’s taken a whole load off of us and she is easy to work with and quite knowledgeable and very pleasant.  She’s done a really good job.

My name is Kewani Jackson and I am employed with the City of Irondale.  The individual who transferred me is Linda Clark.  I want to say I am very thankful for her giving me all the information and I appreciate your service and Linda does a good job.  She’s a hard worker.

My name is Roseline Hawkins, I’m with the City of Irondale and Linda Clark is the one who transferred me.  I want to say that y’alls service has been wonderful. You’ve been very helpful to me as far as doing payroll and giving me the information that I needed to know to figure out how to help my employees when they are on workers comp and when they go to the doctor how we figure up their calculations. Linda has further been a great help to me in that she does her best to find out everything I need to know.  I really appreciate her.

This is Bryan Seibt with the City of Fairhope, and Linda Clark again has been a great help. She’s been assigned a case that is a little unusual and she has worked very hard on it and doing a good job.

Hi, this is Sherylsee Steel and I’m with the City of Lafayette, Alabama.  I’ve had a lot of dealings with Linda Clark. I talked with her this morning on an old case we had.   Linda has always been very helpful to me.  She’s always returned my calls in a timely manner and I just wanted to say a few good words about Linda.  She’s a very nice person to work with.

This is Sharon Wesley with the City of Trussville.  I’ve just spoken with Linda and she’s just been a wonderful help all through the years on my workers comp claims, every time I’ve had one.  She’s been a great person to work with and I would recommend her highly.

This is Joyce Abbott with the City of Alexander City. I was speaking with Linda Clark and I just wanted to let you know that we ARE happy with her service.  She’s always helped me with everything I’ve ever needed, whether it’s on a particular claim or if it’s just something in general I need, I always ask for her because she’s always been so nice and helpful.  I really appreciate people like that.  You have a very good employee.

This is Jeff Standifer from the City of Northport.  Judy Hiestand transferred me to the testimonial line and I’d just like to say that I enjoy working with MRM. Y’all help me quite a bit with my worker’s comp and any questions that I’ve ever had have been answered completely and quickly.  I’ve had no problems whatsoever. Very happy with the service we receive and I look forward to working with y’all for a long time in the future.  Thanks.

Hi, this is Bill Burchett with Riviera Utilities.  Gail Owens has transferred me.  Gail has always been courteous and cheerful and friendly, regardless of the grief I visit on her with strange claims and partial information.  She always acts like I’ve made her day by calling! She truly is an asset to Millennium and an asset to Riviera too, because she’s a big help to us. I do truly appreciate Gail and I hope you guys do to!

Hello, my name is Peggy Robinson and I’m with Sheffield Utilities in Sheffield, Alabama.  I was referred to you by Linda. I just wanted to let you know that Sheffield Utilities is very pleased with the service that we’ve been receiving from Millennium.  Everyone there is very cooperative and very professional and acts very promptly on anything that we need.  Just wanted to let you know that we are happy.

This is Alice with Alabama Occupational Medicine.  The person who transferred me is Linda Clark. I am very satisfied with her service.  If I have to leave her a message she contacts me back immediately.  She is super sweet and I have no trouble with her returning my calls or getting in touch with her.  I really appreciate her service.

This is Cynthia Henderson at Florala Health and Rehab in Florala, Alabama. I had a question about the new prescription drug cards for the workers comp injuries.  I phoned Jean Johnson as it said to do on the bottom of the fax and she was very helpful to me. She was not in her office at the time but she called me back the next day. Thanks a lot for everything that you all do.

This is Donna at Opp Health and Rehab in Opp, Alabama.  I would like to say that Danna referred me.  She has helped us tremendously in each and every way that we’ve called and asked.  She’s just been real good to us and helped us get things solved and we’d really like to praise her service and thank y’all for helping us.

Hi. I’m Amanda from Opp Health and Rehab.  I really appreciate Millennium helping me out today a whole lot.  I’d like to thank Ms. Jean Johnson. She was very helpful in telling me what I needed.

This is Debra Baker with Hatley Health Care.  Danna Orton transferred me and I just wanted to let you know that any time I call there I get great customer service from everyone I talk to. I talk to Danna the most.   I appreciate it because anything that I don’t understand, someone always understands and someone always helps me out.  It makes my job a whole lot easier!

This is Pat Ray. I am calling and was transferred by Danna Orton.  The work she does is incredible. She has an awesome response time. I never have to call back or repeatedly ask. I get the information I need immediately. She’s always extremely pleasant and provides extremely good service and is a real asset to your company.

This is Kelly Trawick with the City of Eufaula. I just spoke to Linda Clark. I just wanted to say that she has been an excellent help for us on any claim we’ve had with her.

This is Erin with Med-West. I have been working with Linda Clark and she has been very helpful.  We have been working on a patient, getting a hospital bill faxed to my attention so we can get the bill paid. Linda has been very prompt in returning my phone calls and helping me with all the questions that I had.

My name is Debra Smith and I’m calling about a claim for my husband, Willie Smith.  I talked to Tina Hicks and I was very pleased with the information that she gave me. I left a message and she called me right back and gave me the information that I needed.  She also gave me additional information which is going to help me in filing a claim in the future. I was very satisfied with the way she handled my questions and also the information that I gathered. If I need additional information in the future, I feel comfortable enough to call her back.

Good afternoon.  This is Margo Moore.  I am with Tuscaloosa Surgical Center in Tuscaloosa, Alabama.  I was calling about a patient who is coming into our office.  Tina Hicks is the adjuster’s name that I was calling to get in touch with.  Evidently she was not available and I left a message and she called me back within four minutes.  She had the most upbeat recording on her answering machine and I couldn’t help but be upbeat myself. And then she called back and I told her it was just a pleasure to talk to someone who was so happy and bubbly and it was a good thing that you all had her working for you, because otherwise I’d have her working for us! She just laughed and said she was available for anything we needed y’all to do for us. I’m just very pleased with the kind of reaction I got and the lack of time I had to wait on a return call. I’m just so pleased!  I hope I get her again the next time we have to deal with Millennium.

Hi, this is Donna Pate. I work with Med-West.  We’re a diagnostic provider network. I’ve been working with Tina Hicks for MANY years and she is extremely helpful and always prompt about returning my phone calls and answering any questions.  She always just has a wonderful attitude when you talk with her and is very upbeat and helpful.  I appreciate working with Tina and I wish I had a whole lot more people like that to work with but that’s the business!  Thanks Tina for all your help.

This is Jenny Gunnels with the City of Lanette.  Linda just transferred me and Linda does an excellent job.  She goes way beyond the call of duty. I have been just greatly pleased with everyone over there.  You are all just nice, polite and businesslike and I’ve had a really good working relationship with you guys, so thank you for your good service!

This is Jennifer McKinnish, I am with the Northwest Alabama Council of Local Governments in Muscle Shoals. I just wanted to let you know that your service has been excellent over the years.  I’ve recently been working with Linda Clark on a claim. She’s been so good to keep me informed and she returns calls and researches any problems or issues we might have.  WE are very pleased with her service.

Hey, this is Sherry Benefield with the Huntsville-Madison County Airport Authority. I have just now been talking with Tina Hicks, that’s who transferred me.  I just want to say she has taken care of a problem for us. She looks up and takes care of all of our questions.  I can say, also, in the past, anyone I’ve ever talked to has always been a lot of help and never given me a problem or caused us to believe you weren’t taking care of us.

Hi, my name is Sharon and I’m calling from Alabama Spine and Joint Center. The person who transferred me is Linda Clark. She is beyond wonderful! I spoke with her and she was very knowledgeable about her job. She took the time to pull the chart to get the necessary information needed and requested.  She gave me her fax number so I can get her some information so she can further help me.  I just want to express my appreciation for her fine demeanor.

My name is Rusty Abernathy and I’m the Risk Manger for the City of Opelika, Alabama. I just talked to Ms. Linda on the phone with a little problem.  As normal, I found Linda to be very helpful, very courteous and a great pleasure to talk with and take care of business with. I just want you to know that Linda is a gem of a person. I don’t know what we’d do without her because she’s been a really big asset to our work comp program and has been helpful in every way.  She’s a very sweet lady and I just wanted y’all to know how much we all love Ms. Linda.

This is Ronald Kaughman with Mobile Housing Board. I’m calling just to say that I’m very well pleased with the way Millennium has handled my Workman’s Comp claim in the past and through today.  I’ve been speaking with Tina Hicks who is very cooperative and understanding and I have no problems.  I would rate y’all as an A+.  Thank you!

This is Norman Burford. Tina Hicks transferred me to this number to give a testimonial to your service to me. Yes, I am happy with it.  Ms. Hicks is doing a real fine job and I appreciate it.

My name is Margaret Campbell, I work at Tarrant Police Department.  I fell at work and broke my wrist and had some problems.  Y’all have been very informative.  Any time I call with questions you all have the answers. Tina Hicks transferred me.  So far everything is working out as it should!

My name is Cindy and I’m calling from Baldwin Bone and Joint.  I was transferred by Linda Clark. I just wanted to say that Linda was very prompt in returning my phone call, very pleasant to speak with and resolved my issue very promptly.  It was a pleasure speaking with her.

This is Henrietta Miller in Citronelle, Alabama.  I worked for the City of Citronelle and I am very well satisfied with everything that Millennium has ever done for me.  If I’ve ever had a problem, all I’ve had to do was call and you always gave me the right answers.  I’d advise anyone to go with Millennium Risk Managers.

My name is Sherril and I’m calling on behalf of the City of Midfield. I just finished talking to Bette Lowery who was a great help and answered all the questions that I had.

This is Jan Benton. I’m with St. Claire Regional Hospital in Birmingham, Alabama.  Tina Hicks transferred me.  She’s a very sweet lady and she answered all of my questions.  She did apologize for our claim not getting processed quicker than it has.  That’s the norm in the world of insurance, though.  I appreciate y’all.  You’ve always been real nice.

My name is Sharon at Trussville Rehab.  I spoke with Bette Lowery and she was very helpful.

My name is Peggy Howell and I’m calling from the City of Evergreen.  Linda was my case worker for one of John McAbee’s cases and did a great job. We’re hopefully close to settling this claim and Linda was always very helpful and very good through surgery and physical therapy.  It was a big ordeal so we appreciate all of her help and the fine way she responded. Thank you so very much.

Hi, this is Lisa Sasser and I’m at the Northwest Alabama Council of Local Governments in Muscle Shoals, and I just talked to Gail about an incident report and she could not have been more helpful.  I’m completely satisfied with the service we’re getting from Millennium.

This is David with the City of Robertsdale. I am the Safety Coordinator.  Tina Hicks is who transferred me.  I have called Tina on numerous occasions and she has gotten me the information as quickly as I needed it…sometimes it seems like it was before I needed it!  She’s always a pleasure to work with and I look forward to working with her more.  As far as our service, I am real pleased with working with Millennium Risk.

Yes, My name is Hazel Brown and I am with St. Vincent’s St. Claire Physical Therapy. I have been communicating with your company for five years.  Bette has transferred me today.  The quick responses I have received from everyone has been awesome. And I’d just like to thank you all for those quick responses.  Thanks so much and keep up the great work!

I’m Susan with CC Enterprises.  Tina Hicks was the person who switched me to this line.  She’s been helping me with a patient and I consider her excellent!  She’s always helpful and easy to get to because some people are NOT, especially when you are trying to get an okay for a patient!  She’s just been great!

My name is Rebecca Holt. I was just wanting to let you know that Donna Hess is the one who has been helping me through this process after I got hurt. She’s been a very big help. Every time I call she always has answers for me.  She’s always a big help and I just wanted to let you know she’s a very good person to work with over the phone.

This is Susan Jones with Mitchell Grocery Corporation.  Just wanted to say how cooperative Myriam is with processing our claims. She’s always available to me on the phone and willing to do anything I need.  Matt Graham is also always very helpful and we appreciate your service.  Thanks!

Hi. My name is Debra and I’m with St. Vincent’s Hospital in Birmingham.  I had called to verify a workers’ comp claim and I had excellent service with Tina. I actually ended up leaving a message because I called after five o’clock, and she was very prompt in returning the phone call.  I hope you have many employees just like Tina!

Hey, my name is Virginia at the Orthopedic Clinic in Opelika, Alabama and I just wanted to say I have never had a problem with Millennium.  When I see that name as the Comp carrier, I say GOOD because you always return my calls and have never been rude and I just really think you’ve done a great job.  Linda Clark, who I enjoy talking to, transferred me.

This is Shelby with Dr. Bruce Russell’s office in Sumiton, Al.  I just spoke with Tina. She was very courteous.  She’s helped me and we’ve worked together on some of these claims.  Haven’t had any problems in the past.  All in all we’ve received pretty good service and we are pleased with the service we’ve been getting.

This is Andrea Murphy at the Russellville Electric Board.  Angela transferred me to this line.  I just want to thank you and thank her for the wonderful service.  She’s very prompt and very courteous and just took care of my problem in just a few minutes.  It’s always a pleasure to call and work with her.

Hi, my name is Helen Wright and I’m with Alabama Orthopedic.  I deal a lot with Ms. Tina Hicks and she’s always helpful, courteous and she calls back wonderfully, which is awesome. If she can’t help us, she gets us to the correct place.  I’ve always had a great response from her and we always work well together and we always get our information back.  So, she does return call awesomely.

This is Bonnie Ammic with Hendrix Health and Rehab in Double Springs.  I was transferred by Ms. Jean Johnson.  She is my representative and I called her earlier today because I don’t normally handle our work comp claims and the lady who does it out for the day.  I needed some information and I had left Jean a message and she promptly called me back and faxed to me the information I requested.  She was very helpful, especially since I do not normally handle our work comp claims.

My name is Donna Poe and I’m with the Ragland Water Works Board. We have had great service with Millennium.  The people we’ve spoken with to get information have been very kind and courteous, very patient with us and just very helpful all together.  And the lady who transferred me was Gail Owens.  We do appreciate people who are courteous because sometimes we are feeling around in the dark and don’t know what to do next, but you all are helpful with that kind of thing. We do appreciate you.

Hey Carla.  It’s Janice Parks at the City of Pelham and Linda transferred me over. I told her to be sure to do that.  Y’all are doing very well.  I appreciate the follow up that’s been going on for some of our cases, which by the way, we are the best client! I do appreciate everyone’s help.

Yes, my name is Ronald Washington.  My worker is Linda Clark and she has been outstanding.  I really appreciate her.  You really should commend her and I commend her myself.  You guys, your service and business has been outstanding.  You are prompt.  You call and check on it and we really appreciate it.  My family appreciates it also.  I work for the Hueytown Police Department and am going through a knee injury right now and I really appreciate you guys so much and appreciate Ms. Linda Clark.

Hi, this is Bridget Henderson with the City of Jasper and I was calling about Bette Lowery.  I would just like to say that Bette is very polite on the phone and always is prompt to call me. She always returns her phone calls and is prompt to get back with me when I have a question.  She’s very eager to help.

Hi, this is Dee Hayslip with the Montgomery Water Works Board, and Bette Lowery transferred me.  We are extremely satisfied with your service, especially the communication and lines of communication with Bette Lowery.  She talks to us, returns calls, a lot of times she’s ahead of me and coming up with ideas.  We’ve had some really strange things in the past happen, things we just couldn’t figure out on the spot and we both have worked really well together to take care of our people.  A lot of times some people think it’s tough to get other people to see your employees the way you see them and to value them and want to take care of them. And sometimes the personalized the feelings and service towards people is diminished.  In this case, Bette is always searching for that…What can we do.  This is where we stand.  She gives me the insurance side of it and the realistic side of it.  We work together through phone calls and emails and a lot of follow up and we get the job done regardless of the circumstances. We do appreciate that.  A lot of other people outside of this business working in workers comp and in the insurance business have no idea what it takes to get employees treated, cared for, paid…take care of the bills and get them to the right doctors.  They need to be a little more appreciative of it and I do appreciate Bette Lowery.  I was very happy to do this testimonial.

Hi. My name is Michelle and I work with the Coosa Valley Medical Center for worker’s Comp billing.  I spoke with adjuster Cheryl Tarver today and she assisted me with a claim for a patient.  She was very courteous and gave me all the information I needed to know to take care of this patient.

My name is Danny Bouroughs. I’m with OccuComp.  We are located in Murphreesboro, Tennessee.  Matt Graham gave me the opportunity to come by and speak with the adjusters there last week and everything worked out great.  Just wanted to follow back up with y’all.  Judy the adjuster there was wonderful to refer us and give us some business as well as work together on the situation that she was working on.  We appreciate the business y’all have given us.

This is Lisa with Decatur Orthopedic Clinic.  Tina Hicks transferred me.  I’d just like to say that I’ve been doing Work Comp at this facility for the last six years.  I’ve always had wonderful results with Millennium Risk.  Never had any problems with ANYONE.  Everyone has always gone above and beyond.  I’ve even had people stay over-time to talk to me when we couldn’t get together during the regular work day with everyone being so busy.  I enjoy working with Millennium Risk and am always happy when I see a new injury coming in that y’all are taking care of. I know that everything will be done correctly and in a timely manner.

My name is Elaine Cowen, City of Muscle Shoals.  I just spoke with Bette Lowery and she was very helpful with the question I had.  She is going to make contact with the doctor’s office and then I am going to fax her the bill and she is going to take care of it.  And I appreciate, as usual,  this and all of the other workers there.  They are always great to help us.  Also, Carla, you do a great job too, and your assistant Angela!

Hi, my name is Venita Norvang. I’m a registered medical assistant to Dr. Edward Schmitzer MD for claimant Tyrone Pogue.  I spoke with Linda Clark and she was very helpful in getting authorization for a procedure.  I spoke with her this morning, she asked for the information and it was faxed to her.  Then she got back to me in a very appropriate amount of time.  The response was very fast. I was very pleased with Ms. Clark’s service and aid today in getting Mr. Pogue’s authorization.

Hi, this is Edie Richardson with Personal Case Management and Danna Orton transferred me to the line. I just wanted to say that I’ve always been impressed with the way Danna deals with the claimants that we work with together.  She always treats them with a lot of respect and courtesy.  I never remember any claimant getting offended or upset with anything she’s done.  She’s always a pleasure for me to work with. I just wanted to say that on her behalf.  I enjoy working with Danna and also Millennium.

Yes, my name is Bridgette Arnold.  I’m with  Southeastern Pain Management in Gadsden, Alabama.  Linda had transferred me to the line.  Just wanted to say she was very helpful.  She handled a call for me in reference to a patient that wasn’t actually hers.  She was very polite and took care of it in a timely manner.

Hi, this is Wanda Pugh-Clay on behalf of Lori Pugh-Clay.  I am calling regarding Linda from your office.  She wanted us to talk about how we are satisfied with her service, and normally we are. 

This is Ernie Truelove, operations manager with the City of York.  We have been very pleased with Millennium.  We’ve worked with various other insurance companies, and Millennium exceeds all expectations.  The response is always very quick and cordial and they are easy to work with. I was referred to this line by Judy.

This is Renee with the Orthopedic Clinic in Opelika, Alabama.  I was calling in reference to Shane Ward.  Linda Clark is the adjuster.  She approves visits with no problem.  Any questions she has we discuss, we answer and get it in and out.  I have enjoyed working with her.

This is Gary Mosely with the City of Sulligent. I am calling for Judy Hiestand. I just wanted to say that Judy has done an excellent job for the City of Sulligent on all of our workers comp cases.  Any time I have questions or problems, I can call Judy and she can either help me or give me the answer right away.  Just wanted to let you know that Judy is doing a great job and we appreciate her.

Hi, this is Erica Hugly from Tuskegee, Alabama. I’ve been talking with Ms. Linda Clark for the past few years now and she has done excellent work.  Any time I’ve had any questions, she’s always been there to answer them. Or if she was at lunch, she called back shortly after lunch.  I have enjoyed Millennium’s service.  Great job!